
除了报价后跟进客户,我们在实际工作过程当中也会遇到很多非常规性的情况,需要和客户及时沟通处理。
以下是13个外贸业务员常用邮件模板-订单沟通:你可以根据自己的行业、公司、产品情况以及自身的经验判断进行调整和完善,做出一套适用于自己的邮件模板,从而让你在以后每一次与客户进行邮件沟通的时候都能够高效省时,最大程度上提升你的客户开发跟进工作的整体效率和效果。
01多次改变主意,对已经确认的合同进行修改
Dear John Smith,
Thanks for sending through the new requirements / amendments on the project – we're definitely happy to amend the current contract to reflect these changes. I've outlined the changes you've proposed below:
[List changes]
Just to let you know, these new amendments actually require us to draw up a new contract, which will take us a few days to finalise. The price will also change. Since this is the fifth contract we've drawn up for this project, we ask that you please make sure you're satisfied with the new scope and requirements for this project before I create another contract.
We would hate for your project to run behind schedule because it was caught up in the contract stage! Let me know if you're happy with these new requirements, and if you're happy for me to proceed with the contract.
Thank you!
Best regards,
Lily Lee
02劝说客户增加数量
Dear John,
Thanks for the new order.
The quantity you listed in the PO will be loaded by one 20 feet container, is it possible for you to increase the quantity to be one 40 feet container?
The prices we quoted for you are based on the quantity of at least one 40 feet container. For the quantity of one 20 feet container, the unit inland logistic cost will be higher, and the unit shipping cost will increase as well, comparing with the quantity 40 feet container.
Please consider and let me know your thoughts.
Sincerely,
Lily
03临近春节提醒客户下单备货
Dear John,
Good morning.
Based on our years' experience, China government will restrict factory production from November to next March, due to the strict environmental protection policy here in China. Meanwhile, the Traditional Chinese New Year will be started in February, all the factories in China will stop production for 15-30 days, which means most of the factories are unable to make normal production for almost two months during this period. That will result in a sharp rise in raw material prices and the short of stock.
In order to keep the lower price and shorter delivery time for our regular customers, we are going to stock some raw materials and produce some regular models in our stock before November. Could you please let me know your purchase plan for the second semester of 2020 for our reference? These information will be quite helpful for us to schedule the production.
Waiting for your kind reply.
Best regards,
Lily
04客户增加了新的要求,需要提高产品价格
Dear John Smith,
Thanks for sending through the new requirements / amendments on the project, we're definitely happy to make these amendments in addition to the brochure design.
But please note that this additional amendments work is not covered by our original quotation, and the price will be a little bit higher with this new requirements. The revised quote is attached, please take a view of it.
Please let me know if this is acceptable for you, and then we can proceed.
Best regards,
Lily Lee
05客户多次逾期付款
Dear John Smith,
On 5 July I sent you an invoice for the orders rendered. The invoice number was INV-2020 and the total amount was $28,650.00.
I am still yet to receive payment for these invoices, nor a reply to my previous email. According to the payment terms on our Sales Confirmation, a late payment penalty now applies, making the new total: $29,450.00.
Please send payment ASAP, or contact us if you are having difficulties and we will happily work on a solution together. We'll contact you to follow up if we haven't received payment by 20 July.
Your immediate response will be appreciated.
Best regards,
Lily Lee
06无法提供客户要求的产品/订单数量太少
Dear John Smith,
Thank you for your inquiry regarding [Product name].
Unfortunately, we are not able to provide the product you inquiried at this time. The product you requested doesn't quite fit with the type of product we usually supply, and we don't accept order quantity less than 100 units.
Thank you for thinking of our company, and we wish you the best of luck with your endeavours!
Best regards,
Lily Lee
07货物未在约定时间到达,给客户带来不少损失
Dear John Smith,
I am very sorry about the difficulty you encountered recently before receiving your last order from us. I understand that those products were required for urgent purposes.
Despite our effort to deliver your order on time using DHL Express Delivery Service, it's quite unfortunate that we didn't meet up with the time allotted for the delivery of those products.
We are very sorry for truncating your plans for these products, and we will do our best to ensu.........
除了报价后跟进客户,我们在实际工作过程当中也会遇到很多非常规性的情况,需要和客户及时沟通处理。以下是13个外贸业务员常用邮件模板-订单沟通:你可以根据自己的行业、公司、产品情况以及自身的经验判断进行调
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